Privacy Policy

Echoplex

101 California Street

San Francisco, CA 94111, USA

Effective Date: November 18, 2025

Our Commitment to Your Privacy

At Echoplex, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our game development services. We are committed to protecting your personal data and maintaining transparency about our practices.

By using our website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

When you interact with our services, we may collect information that you voluntarily provide, including:

  • Name and contact information (email address, phone number)
  • Company name and professional details
  • Project specifications and requirements
  • Communication preferences and inquiry details
  • Payment information for service transactions
  • Feedback, testimonials, and correspondence

Legal Basis: Contract fulfillment, legitimate business interests, consent

Automatically Collected Information

When you visit our website, certain information is automatically collected through cookies and similar technologies:

  • IP address and device information
  • Browser type and version
  • Operating system and device identifiers
  • Pages viewed and time spent on pages
  • Referring website addresses
  • Click patterns and navigation paths

Legal Basis: Legitimate business interests, website security and performance

Analytics and Tracking Data

We use analytics services to understand website usage and improve our services:

  • Google Analytics data for website performance
  • Conversion tracking for marketing campaigns
  • Heatmap data for user experience optimization
  • Session recordings (anonymized)

Legal Basis: Consent (manageable through cookie preferences)

How We Use Your Information

Service Delivery and Communication

We use your personal information to provide our game development services, respond to inquiries, process project requests, and communicate with you about your projects. This includes sending project updates, technical discussions, and service-related notifications.

Website Improvement and Analytics

We analyze website usage data to understand how visitors interact with our site, identify technical issues, improve user experience, and optimize our content and services. This helps us make data-driven decisions about website enhancements.

Marketing and Business Development

With your consent, we may use your information to send marketing communications about our services, industry insights, and relevant opportunities. You can opt out of marketing communications at any time through the unsubscribe link in our emails.

Legal Compliance and Protection

We may use and disclose your information to comply with legal obligations, respond to lawful requests from public authorities, protect our rights and property, prevent fraud, and ensure the security of our services and users.

Data Retention: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data is typically retained for 7 years after project completion.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

Service Providers: We work with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

Legal Requirements: We may disclose your information when required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Professional Advisors: We may share information with lawyers, accountants, and other professional advisors in the course of professional services they provide to us.

With Your Consent: We may share your information with other parties when you have given us explicit permission to do so.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure
  • Regular security audits and updates
  • Firewall protection

Organizational Safeguards

  • Access controls and authentication
  • Employee training on data protection
  • Confidentiality agreements
  • Data breach response procedures

Data Storage Security

  • Encrypted data storage
  • Regular backup procedures
  • Secure data centers
  • Access logging and monitoring

Incident Response

  • Security breach notification protocols
  • Incident investigation procedures
  • Rapid response team
  • User notification systems

Important Notice: While we implement robust security measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, and you transmit information at your own risk.

Your Privacy Rights

Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a structured, commonly used format.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. We will make reasonable efforts to keep your information accurate and up to date.

Right to Erasure

You can request deletion of your personal data under certain circumstances. However, we may need to retain some information to comply with legal obligations or establish legal claims.

Right to Data Portability

You have the right to receive your personal data in a portable format and to transmit it to another service provider, where technically feasible.

Right to Object

You can object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests. We will stop processing unless we have compelling legitimate grounds.

Right to Restrict Processing

In certain circumstances, you can request that we restrict processing of your personal data while we verify its accuracy or our legitimate grounds for processing.

How to Exercise Your Rights

To exercise any of these rights, please contact us through our contact page. We will respond to your request within 30 days and may require verification of your identity before processing your request.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data
  • Opt out of marketing communications by clicking the unsubscribe link in our emails

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly and confirm when the deletion is complete.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

When we transfer personal data internationally, we implement safeguards such as standard contractual clauses approved by relevant authorities, adequacy decisions, or other legally approved transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any modifications indicates your acceptance of the updated policy.