Terms of Service

Agreement to Terms

Welcome to Echoplex. These Terms of Service govern your access to and use of our website, services, and any related applications or platforms. By accessing or using our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, you should not use our services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

Service Usage Terms

1. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these terms. You must not use our services:

In any way that violates applicable federal, state, local, or international law
To transmit or procure sending of advertising or promotional material without consent
To impersonate or attempt to impersonate Echoplex, our employees, or other users
To engage in conduct that restricts or inhibits use of the services by others
To introduce viruses, trojans, or other malicious or technologically harmful material
To attempt to gain unauthorized access to our systems or networks

2. Permitted Uses

Our services are designed for the following purposes:

Exploring our game development services and capabilities
Requesting information about projects and consultations
Communicating with our team about potential collaborations
Accessing resources and information we provide publicly
Engaging with our content and portfolio materials

3. Service Access Requirements

To access certain features of our services, you may need to:

Provide accurate and complete information in contact forms
Maintain the security of any account credentials you create
Accept responsibility for all activities under your account
Use a compatible device and internet connection
Meet any age or eligibility requirements

4. Fair Usage Guidelines

We expect all users to engage with our services responsibly:

Submit inquiries and requests in good faith
Respect our team's time and expertise during consultations
Provide honest and accurate project information
Use resources provided for intended purposes only
Maintain professional communication standards

Account and Access Terms

Account Creation and Security

If you create an account with us, you are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access
Ensuring your account information remains accurate and up to date

Account Suspension and Termination

We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activities, or use our services in a manner that could harm our business or other users. We will provide notice when reasonably possible, but immediate termination may occur for severe violations.

Multiple Account Policy

Users should maintain only one active account unless explicitly authorized. Creating multiple accounts to circumvent restrictions, manipulate our services, or deceive our team is prohibited and may result in termination of all associated accounts.

Account Data and Portability

You may request a copy of your account data at any time. Upon account termination, we will retain your data as outlined in our Privacy Policy. You are responsible for backing up any critical information before account closure.

Service Availability and Modifications

Service Uptime and Maintenance

While we strive to provide uninterrupted access to our services, we cannot guarantee continuous availability. Our services may be temporarily unavailable due to:

Scheduled maintenance and system updates
Technical difficulties or infrastructure issues
Events beyond our reasonable control
Security measures or necessary interventions

We will make reasonable efforts to notify users of planned maintenance in advance and minimize service disruptions.

Feature Availability

Service features and capabilities may vary based on your location, account type, and other factors. We do not guarantee that all features will be available to all users at all times. Some features may be experimental or in beta testing and subject to change or discontinuation.

Geographic Restrictions

Our services are primarily designed for users in the United States. While we may serve international clients, availability, features, and support may vary by location. Certain services may not be available in all geographic regions due to legal, technical, or business considerations.

Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. This includes adding new features, changing existing functionality, or removing features entirely. We are not liable for any modification, suspension, or discontinuation of services.

Intellectual Property Rights

Content Ownership

All content on our website, including text, graphics, logos, images, videos, software, and design elements, is the property of Echoplex or our content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any of our content without our express written permission.

User-Generated Content Rights

When you submit content to us (such as project descriptions, feedback, or communications), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content for the purpose of providing our services and improving our offerings.

You retain ownership of your content and represent that you have the right to grant us this license.

License Grant for Website Use

Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes. This license does not include any right to download, copy, or reproduce content except as necessary for normal website viewing.

Copyright and Trademark Notices

All trademarks, service marks, and trade names used on our website are the property of Echoplex or their respective owners. Use of any trademark without express written permission is strictly prohibited. Copyright © 2025 Echoplex. All rights reserved.

Payment and Billing

Pricing: Service pricing is outlined in our project proposals and agreements. Prices are quoted in US Dollars (USD) and are subject to change with notice. Any applicable taxes are additional.

Payment Terms: Payment terms are specified in individual service agreements. Generally, we require a deposit before beginning work and final payment upon project completion. Late payments may incur interest charges and could result in suspension of services.

Refund Policy: Refunds are handled on a case-by-case basis as outlined in specific service agreements. Generally, deposits for initiated projects are non-refundable. We will work with clients to resolve any disputes regarding service quality or deliverables.

Billing Disputes: If you believe you have been incorrectly billed, you must contact us within 30 days of the charge. We will investigate all billing disputes and work to resolve them promptly and fairly.

Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will notify users by updating the "Last Updated" date and, where appropriate, providing additional notice through our website or email.

Your continued use of our services after any changes indicates your acceptance of the updated terms. We encourage you to review these terms regularly to stay informed about how we operate our services.